Privacy Policy

1. Scope

This policy applies to our web store, checkout experience, and related support channels (including Discord) used in connection with HadesSMP store purchases.

Gameplay on the Minecraft server may involve additional plugins and systems with their own data practices. This policy focuses on store and purchase-related information.

2. Information we collect

Depending on how you use the store, we may process:

• Minecraft username and platform (Java or Bedrock) you provide when signing in to shop
• Basket and purchase details (packages selected, quantities, amounts, currency, and timestamps)
• Technical data such as IP address, browser type, and approximate location when required for fraud prevention or basket attribution
• Communications you send us for support (for example Discord messages about a missing delivery)

3. Payments

Payments are processed by Tebex Limited. When you check out, you are directed to Tebex’s payment experience. We do not store your full payment card details on our servers.

Tebex may collect billing information, payment method details, and related fraud-prevention data under its own privacy policy. Please review Tebex’s terms and privacy notices when completing a purchase.

4. How we use information

We use the information above to:

• Create and manage your store basket and deliver purchased packages in-game
• Prevent fraud, abuse, and unauthorized use of the store
• Provide customer support and investigate delivery issues
• Operate, secure, and improve the storefront
• Comply with legal obligations where applicable

5. Cookies and similar technologies

We use a session cookie to keep you signed in to the store and remember your basket association. We may also store theme preference in your browser’s local storage.

These technologies are used for basic store functionality—not for third-party advertising profiles on our storefront.

6. Sharing of information

We share information only as needed to run the store:

• With Tebex, to process payments and fulfill digital purchases
• With our game server systems, to deliver ranks, keys, currency, and other packages to the username you provided
• With service providers who host or operate the storefront infrastructure
• When required by law, or to protect rights, safety, and security

We do not sell your personal information.

7. Retention

We retain purchase and delivery-related records for as long as needed to operate the store, resolve disputes, prevent fraud, and meet legal or accounting requirements. Support messages may be retained while a request is open and for a reasonable period afterward.

8. Your choices

You can sign out of the store to clear the active session cookie from ongoing use. You may contact us via Discord to ask questions about store-related data we hold in connection with your purchases.

If you believe a purchase was made under the wrong username, contact support promptly—digital goods are delivered to the exact name entered at checkout.

9. Children’s privacy

The store is intended for users who can lawfully make purchases (or whose parent/guardian does so). If you believe a child has provided personal information through the store without appropriate consent, contact us and we will take reasonable steps to address it.

10. International processing

Our service providers (including Tebex and hosting platforms) may process data in countries other than where you live. By using the store, you understand that your information may be transferred to and processed in those locations subject to applicable safeguards used by those providers.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the store after an update means you accept the revised policy.

12. Contact

Questions about this Privacy Policy can be sent through our Discord support channels.